1. INTRODUCTION

This document sets out the terms governing the use of the website valtruf.com and the purchase of products through it (hereinafter, the “Conditions”). Please read these Conditions, our Cookie Policy, and our Privacy Policy (jointly, the “Data Protection Policies”) carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and our Data Protection Policies. If you do not agree with them, you must not use this website. If you have any questions regarding the Conditions or the Data Protection Policies, you can contact the Valtruf team (Agrícola Las Bellotas S.L.) through our contact channels (phone: +34 644 837 516 or email: info@valtruf.com).

2. IDENTIFICATION

The sale of items through this website is carried out under the company name AGRÍCOLA LAS BELLOTAS, S.L., with registered office at Calle Les Marines, 11, Phase 2, Urbanización Play Puig, ZIP 46540 – El Puig de Santa María, Valencia, Spain, with tax identification number (CIF) B06774376.

3. YOUR DATA AND YOUR VISITS TO valtruf.com

Any personal information or data you provide about yourself will be processed in accordance with our Data Protection Policies. By using this website, you consent to such processing and declare that all information and data provided are true and correspond to reality.

4. USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:
(i) Use this website solely to make legally valid inquiries or orders;
(ii) Not place any false or fraudulent orders. If there is reasonable evidence to consider that an order of this nature has been made, we are authorized to cancel it and inform the relevant authorities;
(iii) Provide your email address, postal address, and other contact details truthfully and accurately. You also consent to our use of this information to contact you if necessary (see our Privacy Policy).

5. CONTENT AND INFORMATION PROVIDED

AGRÍCOLA LAS BELLOTAS, S.L. carries out a series of processes by our team of professionals, supported by our technology, to ensure that all information contained on our website is clear and accurate. AGRÍCOLA LAS BELLOTAS, S.L. reserves the right to modify at any time the commercial offer presented on the website (including product modifications, prices, promotions, and other commercial and service conditions).

If an error of any kind occurs, beyond our control, it will be immediately corrected. If a typographical error appears in any displayed price or product description, and a customer has made a purchase decision based on such an error, AGRÍCOLA LAS BELLOTAS, S.L. will inform the customer of the error and cancel the purchase at no cost to the customer.

6. PRODUCT AVAILABILITY

All orders are subject to product availability. If there are difficulties in supplying products or if items are out of stock, we will contact you to inform you of a new delivery date, offer an alternative product, or refund any amount you may have paid.

7. HOW TO PLACE AN ORDER

To place an order, you must follow the online shopping process, adding the desired products and quantities to your shopping cart. The purchase will conclude once payment has been confirmed, after correctly selecting the shipping and payment methods. You will then receive an email acknowledging receipt of your order (“Order Confirmation”). We will also inform you by email when your order is being prepared (“Preparation in Progress”) and when it has been shipped (“Shipping Confirmation”).

Due to the nature of the products offered, delivery will depend on availability. If you place an order and the product cannot be supplied due to unavailability, VALTRUF will contact you to offer an alternative product or refund the amount paid.

VALTRUF reserves the right to cancel any accepted order containing a material error related to the order, price, or any other conditions published on the website, or if subsequent credit verification advises so. If payment has been made by credit card and the order is canceled, VALTRUF will immediately issue a refund to the same card account (provided the merchandise has not yet left the warehouse).

8. TECHNICAL MEANS FOR CORRECTING ERRORS

If you detect an error while entering your personal data during registration, you may modify it in the “My Account” section. You may also correct any errors related to your personal data during the purchase process by contacting customer service by phone at +34 644 883 891 or by email at info@valtruf.com. You may also exercise your right of rectification as stated in our Privacy Policy via the same contact details.

The website provides details of all items you’ve added to your cart during the purchase process, allowing you to modify them before payment. If you detect an error after completing payment, you must contact our customer service immediately by phone or email to correct it.

9. DELIVERY

Unless unforeseen or extraordinary circumstances arise, we will ship your order within 24–48 hours within mainland Spain and the Balearic Islands. VALTRUF will make every reasonable effort to meet the indicated delivery date; however, circumstances may occur that make timely delivery impossible. Therefore, all delivery and supply dates communicated by VALTRUF are approximate.

We do not deliver orders on Sundays or public holidays.

For the purposes of these Conditions, delivery will be deemed to have occurred when you or a third party indicated by you physically take possession of the products, as evidenced by the signature of the delivery receipt at the agreed address.

Shipping Costs
Shipping is free within mainland Spain and the Balearic Islands.

For deliveries outside mainland Spain and the Balearic Islands, please request information by email at info@valtruf.com or by phone at +34 644 837 516.

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10. INABILITY TO DELIVER

If it is impossible for us to make the delivery of your order, the transport company will try to find a safe place to leave it (for example, the concierge of a building). If they cannot find a safe place, your order will be returned to the carrier’s warehouse, and they will attempt delivery on the next working day. You will also be able to know where your order is at all times with the tracking number provided by the carrier.

If the order cannot be delivered to the address you provided, either because no one is present at the address or due to an address error, VALTRUF or the carrier will contact you to arrange the delivery.

If, after two days from the moment your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract. The contract will then be considered terminated without any refund or reimbursement from VALTRUF of any amount paid by the customer.

11. TRANSFER OF RISK AND OWNERSHIP

The risks of the products shall be your responsibility from the moment they are shipped. You will acquire ownership of the products when we receive full payment of all amounts due in connection with them, including shipping costs.

12. PRICE AND PAYMENT

The prices of AGRÍCOLA LAS BELLOTAS, S.L. include VAT. All prices include shipping costs within mainland Spain and the Balearic Islands; for other destinations, the shipping cost will be calculated according to the area. Prices may change at any time, but (except as provided above) possible changes will not affect orders for which we have already sent you an “Order Confirmation”.

Once you have selected all the items you wish to purchase, they will have been added to your cart, and the next step will be to process the order and make payment. To do so, you must follow the steps of the purchase process, filling in or verifying the information requested at each step. During the purchase process, before payment, you will be able to modify your order details. In addition, if you are a registered user, you can access a record of all orders placed in the “My Account” section.

You may use Visa, Mastercard, and Maestro credit cards as payment methods.

To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards are subject to checks and authorizations by the issuing institution. If the institution does not authorize the payment, we will not be responsible for any delay or non-delivery, and no contract will be formalized with you.

13. VALUE ADDED TAX AND INVOICING

In accordance with Article 68 of Law 37/1992 of December 28, on Value Added Tax, delivery of the items shall be considered to take place within Spanish VAT territory if the delivery address is in Spain (except the Canary Islands, Ceuta, and Melilla) or in any European Union member state, where VAT will also apply according to the rates in force in Spain.

You expressly authorize us to issue the invoice in electronic format. However, you may inform us at any time of your wish to receive a paper invoice, in which case we will issue and send the invoice accordingly.

14. INDUSTRIAL AND INTELLECTUAL PROPERTY

All items offered on this website are the property of registered trademarks. You acknowledge and agree that all copyrights, trademarks, and other intellectual and industrial property rights in the materials or content provided as part of this website belong to us or to those who have licensed their use to us.

It is strictly prohibited to use, copy, or appropriate any images appearing on www.valtruf.com, as they are original creations and include a watermark identifying them. Otherwise, AGRÍCOLA LAS BELLOTAS S.L. will take appropriate legal action.

15. VIRUSES, PIRACY, AND OTHER COMPUTER ATTACKS

You must not misuse this website by intentionally introducing programs or materials that are technologically harmful or damaging. You must not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer, or database connected to our website. You agree not to attack this website through a denial-of-service attack or distributed denial-of-service attack.

Failure to comply with this clause may constitute offenses as defined by applicable law. We will report any such breach to the competent authorities and cooperate with them to disclose the attacker’s identity. In the event of a breach of this clause, your authorization to use this website will immediately cease. We will not be liable for any loss or damage resulting from a denial-of-service attack, viruses, or other technologically harmful materials that may affect your computer equipment, data, or other materials due to the use of this website or the downloading of content from it or linked pages.

16. LINKS FROM OUR WEBSITE

If our website contains links to other websites or materials owned by third parties, such links are provided for informational purposes only, and we have no control over their content. Therefore, we accept no responsibility for any damage or loss arising from their use.

17. NOTIFICATIONS

Notifications you send us must be sent via our email address: info@valtruf.com. Unless otherwise stated, we may also send communications to you via the email address you provided. It will be understood that notifications have been received and properly made 24 hours after an email has been sent. To prove that a notification has been made, it will be sufficient to show that the email was sent to the recipient’s specified address.

18. EVENTS BEYOND OUR CONTROL

We shall not be liable for any failure or delay in the performance of any obligations assumed by AGRÍCOLA LAS BELLOTAS S.L., such as the dispatch of orders or customer service, when caused by events beyond our reasonable control (“Force Majeure Event”). Force Majeure Events include any act, event, failure to exercise, omission, or accident beyond our reasonable control (a. Strikes, lockouts, or other labor disturbances. b. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparation for war. c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster. d. Impossibility of using rail, sea, air, motor, or other public or private transport. e. Impossibility of using public or private telecommunications systems. f. Acts, decrees, legislation, regulations, or restrictions of any government or public authority).

Obligations will be understood as suspended during the period in which the Force Majeure Event continues, and we will be granted an extension of time to fulfill such obligations for a period equal to the duration of the Force Majeure Event.

19. ENTIRE AGREEMENT

These Terms and any document referred to herein constitute the entire agreement between the customer and AGRÍCOLA LAS BELLOTAS S.L. concerning their subject matter. Neither you nor we shall have any action against any inaccurate statement made by the other party, whether oral or written, prior to the date of a contract (unless such statement was made fraudulently), and the only action of the other party shall be for breach of contract in accordance with these Terms.

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20. OUR RIGHT TO MODIFY THESE TERMS

We reserve the right to modify these Terms and Conditions. We will keep you informed of any changes made to them. If you do not agree with the modifications introduced, we recommend that you refrain from using our website.

21. COMMENTS, SUGGESTIONS, COMPLAINTS, AND CLAIMS

Your comments and suggestions are very welcome. Please send such comments and suggestions, as well as any inquiries, complaints, or claims, through our contact channels available on the website or directly to info@valtruf.com. Your complaints and claims submitted to our customer service department will be handled as promptly as possible.

22. PAYMENT METHODS

Customers of AGRÍCOLA LAS BELLOTAS S.L. can make purchases on this website using the following payment methods:

Credit card
We recommend this payment method for its convenience and security, as no collection management fees are charged to the customer. We guarantee that credit card payments made with us are 100% secure thanks to the Redsys payment gateway.

Redsys has one of the fastest, most secure, and most advanced e-commerce platforms in the sector, offering the simplest, most direct, and fastest integration for online stores. The Redsys Integrated Server is the complete solution for acquiring entities wishing to offer their merchants a secure payment platform on their websites.

The payment gateway to which the customer is redirected when selecting this method is developed under international standards and specifications (Verified by Visa, MasterCard SecureCode, J-Secure…), ensuring reliability.

When you complete your purchase on valtruf.com, you are securely connected directly to the financial institution’s sales terminal, where you will enter your card details. If the information is correct, the transaction will be validated. The bank will always inform you whether the transaction is successful or if an error has occurred. Once this step is verified, our system will automatically begin processing your order.

It is important to note that at no time does AGRÍCOLA LAS BELLOTAS S.L. have access to our customers’ credit card data (neither we nor anyone other than the bank), nor can such data be stored in our database. We only receive a confirmation message from the bank indicating whether your card is valid, thereby validating your order.

Return policy
The right of withdrawal does not apply to contracts for the supply of goods that may deteriorate or expire rapidly (fresh or frozen products), as stipulated in Article 103, section D, of the General Law for the Defense of Consumers and Users — such as the products offered by VALTRUF on the Website.

You may request the cancellation of your order provided it has not yet been processed. In this case, no fees will apply. If the order has already been processed or shipped, it cannot be canceled due to the perishable nature of the marketed products.

If the order has not been processed and/or shipped, you have the right to withdraw from this contract within 14 calendar days without providing any justification.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or email).

In the event of withdrawal by you and if the order has not been processed, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and, in any case, no later than 14 calendar days from the date on which you informed us of your decision to withdraw from this contract.

We will carry out the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the refund.

23. EVENT CANCELLATION

The organization reserves the right to cancel or postpone the truffle tourism activity in the following circumstances:
a) Extreme weather conditions that prevent the safe development of the activity.
b) Failure to reach the minimum number of participants required for the event.

In the event of cancellation due to any of these reasons, the user is entitled to a full refund of the amounts paid, with no additional compensation. Refunds will be made using the same payment method used for the booking, within the maximum period allowed by current applicable regulations.

24. GOVERNING LAW

All matters arising from access to and use of this website shall be governed by and interpreted in accordance with Spanish law.